The point that needs to be made is that every business needs to calculate the cost of downtime (what happens if no one can access their email for 4 consecutive business hours or 8 unplanned hours a year?) and do a cost-benefit analysis. And every time it happens, it costs many millions in lost productivity and more to businesses worldwide. Plenty of the other big cloud service providers will inevitably have down-time (AWS, Google and so forth). This isn’t about singling out Microsoft and Office 365. Whether you are a company big or small you need to ensure you have email and business continuity. Are You Prepared for The Next Office 365 Outage? Will the switchover to the continuity solution be triggered automatically? How much admin input will be required…say it happens when your admin or MSP is on a beach somewhere in the South Pacific (as Murphy’s law would predict)? On the restoration of service it’s important to consider the recovery syncing of new email. The emergency inbox should allow you to access, read, write and reply to all email. In the event of an outage can employees access their emails from anywhere? Usually this requires a web based email interface. IT Admins should set objectives (RTOs/RPOs) based on the cost of how long your business can operate without functioning email – and if that cost exceeds investing in a solution that cuts that downtime. Your Office 365 email security solution needs to improve on Office 365 downtime (which at. Get Your Account Key Considerations for Office 365 Email Outage Protection and Email Continuity Provision a modusCloud account yourself and kick the tires on a powerful solution. Not satisfied with your Email Protection? Because Email downtime is not an option for the modern business, this solution set really needs to be considered. Thus, even in meeting their SLA, the scope of Office 365’s user base still has consequences for a vast group of organizations in terms of how frequent or intensely email outages may occur.Įmail continuity solutions not only provide the assurance of 100% up time for your emails, but can also be packaged with other solutions presenting a whole slew of other benefits that includes archiving, retrieval, spooling and disaster recovery. But as this quite thorough analysis suggests, even a complete workday downtime in a single data center (such as the UK) would not bring the number below their SLA. It appears that they struggle to meet this guarantee, for many customers.Īccording to the Microsoft website, their data suggests they’ve handily beat their SLA guarantee over the past 2 years. In its SLA, Microsoft guarantees a 99.9% uptime – which equals over 43 minutes a month. They are busy – a little too busy for any O365 organization to get comfortable. Have a look at Office 365 Status – the twitter account dedicated to updating on office 365 outages. Sept 18 2017: Widespread outages across Europe. The reports peaked around mid-day, and settled down in the afternoon.
March 31st 2017: Australia experienced an Office 365 outage which started around 9am. March 21 2017: Two weeks later, users were prevented from accessing OneDrive, Skype collaboration and Outlook email. March 7 2017: An outage that lasted several hours, affecting authentication servers, leading to many users being locked out of services. It seemed as of the 27th, people were still having issues.įeb 22 2016: Users had trouble accessing their email from mobile and from the web portal. Jan 18 2016: An outage disrupted email for some users for up to 5 days (or 9 by some reports). Here are but a few significant Office 365 email outages and other Microsoft Cloud disruptions that customers have endured in the past few years.
OFFICE 365 DOWN OFFLINE
Unfortunately, with Microsoft Cloud Email, Office 365 and, your email going offline can happen all too often, and with very little visibility on when it will be back up, why it went down, and what you may have missed because of an email outage.
When you take real life into account, this would probably be a disaster for your productivity.
For some, this might seem like a dream scenario – but only if you didn’t actually have any work to do. Imagine coming into your office on a Monday morning, getting your coffee, firing up the computer…and not getting any email.
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